COVID-19: Important Information
Dear Valued Partners,
Thank you for supporting and placing your trust in Premier. It is a very challenging and difficult situation that we are all in; a pandemic in Canada with our government making changes and updates daily. Premier cares deeply about our partners, our staff and our communities. Like you, we take the evolving and global nature of the coronavirus very seriously and have changed the way we conduct our business.
In order to keep our staff, our communities and valued partners safe and healthy, we have implemented a broad work from home policy. Email contact information identified below are the best way to reach Premier. We have a dedicated team monitoring these emails to ensure all enquiries are being handled promptly.
1 – All email contact lists remain intact and can be found here.This means we will continue to receive all your requests for new submissions, renewals, policy changes, accounting and claims. Our teams are all working hard to assist you by issuing all renewals as quickly as possible ahead of expiry.
2 – PRESTO, our online quote to issuance portal is fully functional and is available 24/7 for you to quote and issue policies! For a full list of products available on PRESTO, please click here. Login to PRESTO here .
3 – Our Business Development Team continues to be available by phone and/or can arrange a GoToMeeting for your office. For any specific inquiries, please contact our National Business Development Director – Tina Jonmaire by email Tina.Jonmaire@premiergroup.ca or by Tel. at 519.494.9186
4 – Business Interruption Coverage: Industry standard policy forms covering Business Interruption, Civil Authority, and Extra Expense all require direct damage to insured property by an insured peril before any coverage will respond. Generally, there is no coverage for pandemic related business interruption. If you are unsure, please submit all claims enquiries to Claims@premiergroup.ca and our claims professionals will review and assist as best as possible.
5 – Payment of Accounts: Given this challenging time we understand that it may become more difficult to collect payment from your clients, or for you to submit payments to Premier. For this reason we are amending our enforcement of overdue receivables to 60 days, to allow for any delayed remittances. We will continue to issue registered letters of cancellation for validated non-payment of receivables that are 90 days+ overdue. Please communicate with us as quickly as possible if you have a delayed payment situation or any other payment issue by emailing Accounting@premiergroup.ca and one of our professionals will work with you to find an alternative solution!
Our Team asks everyone to stay safe, healthy and calm through this challenging time. We may not have all the answers but are working hard to find solutions to assist you and your clients as events unfold.
Thank you for your continuing support and patience.
President & COO