Claims Services Testimonials

“Very well handled – this boat is “my baby” and I really appreciated the understanding that it needed to be perfect.”  

J & K Waterer, Manitoba, March 13 2012

“As an experienced insurance guy, I must say my claim was handled to my complete satisfaction.”  

J. Sullivan, Washington, February 6, 2012

“I will be recommending Premier to all my boat owning friends.”  

J. Fraser, British Columbia, January 10, 2012

“Nothing but good things to say about how this was handled by Premier.”  

St. Albert, Alberta, January 10, 2012

“Totally satisfied. I wish we could get our house and vehicle Insurance through you! Thanks.”  

J. McConnell, Ontario, January 3, 2012

“Very good service, thank you! I buy insurance for peace of mind (and) your company has provided me with that. Good people.”  

D. Sierens, Manitoba, January 3, 2012

“Our claim was handled immediately and we received the settlement VERY quickly…thank you.”  

N&P Schell Alberta, December 22, 2011

“I am very pleased as to how my claim was handled. From the very first call that I made…to the last one. I feel that I was considered the most important factor in this entire situation. All personnel that I had contact with (was) very very polite and well prepared to handle my situation. You have a great team and I would have no problem recommending your company to any of my friends.”  

M&D, Alberta, December 22, 2011

“In this day and age when things can become so complicated, Premier Marine made this claim easy and provided a truly positive experience.”  

A. Neff, Ontario, December 20, 2011

“My claims adjustor made a recommendation for a specialty repair shop that made keeping my boat possible. Thanks. Great Experience.”  

Beeton, Ontario, December 15, 2011

“…Satisfied with the manner the claim was settled. Not complicated at all.”  

B. Masur, Alberta, December 13, 2011

“You have restored my faith in your industry. Good Work!”  

W. McKnight, Ontario, December 13, 2011

“Very pleased with all aspects of my claim from broker though to repair shop”  

P. Jeffery, Nova Scotia, December 9, 2011

“We were truly satisfied with the service and attention given to our claim..”  

F. Bourgeois, New Brunswick, December 9, 2011

“A job well done. Very happy with all that were involved. Thank you.”  

B. Ballard, British Columbia, December 9, 2011

“Both Audrey and the adjustor Mark couldn’t have been more attentive or compassionate in handling this accident”  

R & F Vail, Alberta, December 6, 2011

“We are very pleased with the handling of our claim”  

Calgary, Alberta, December 6, 2011

“Excellent. We greatly appreciate and we thank you for the great response to help us. Thank you so much. THE BEST.” 

Z. Nowacki, British Columbia, December 6, 2011

“An easy company to deal with – very professional and friendly!!”  

J. Coombes, Ontario, December 6, 2011

“Premier’s customer service is 110% from start to end. The interaction from the surveyor with the shop was great!” 

D. Bohn, Ontario, December 6, 2011

“I am an insurance broker so (I) see many claims throughout a year and this was handled very well.” 

Anonymous, Ontario, December 8, 2011

“Your handling of my claim was excellent. I recommend your company to anyone!” 

B. Merritt, Ontario, December 6, 2011

“Premier handled all my concerns/questions professionally and respectfully. Worked closely with (the) repair shop to get me back on the water. Thanks.” 

Anonymous, Winnipeg, December 6, 2011

“This whole claim process went so much smoother than expected. Premier made this experience as good for me as possible, beyond my expectations. My hat goes off to Premier and their people involved.” 

B. Dunn, Ontario, December 2, 2011

“Very impressed with the speed involved in resolving our claim to lessen the time interference during boating season.”

Anonymous, Ontario, December 2, 2011

“..The process was flawless.. (I) want to highlight the fantastic job Bill did.. (He) immediately took control of the situation.. I must tip my hat to all players from Marsha “EGM” Insurance to Judy & Premier Marine as except for the loss, I could not have scripted a more favourable outcome, thanks all.”  

F. Grattan, Ontario, December 1, 2011

“(It) was very stressful with my problem but the insurance company (had) taken care of everything. Very happy. Everything was properly handled.”  

Anonymous, Manitoba, December 1, 2011

“Very prompt service from Day 1. As a Premier broker I had never had to present a claim on my own boat. From the day I faxed the claim to the Claims Department, I was impressed with the prompt service. I will let my Premier clients know that from personal experience, the claims service is excellent. I was very impressed. Thank you.” 

D. Layton, November 24 2011

“Could not think how anyone could be nicer or easier to work with (great team). I just wish my other companies would handle claims like you people have done with me. Thank you so very much.”  

Anonymous, Everett, WA

“I was very impressed with the speed and quality of your response and service. …..Superb!”  

N. Sheaf, November 25, 2011

“Couldn’t be better, I hope my broker continues to go through Premier.”  

M. Berry, November 24 2011

“Very happy with the way it was handled from beginning to end.”  

M. Anderson, November 28 2011

“Everything was looked after in a timely manner. Great job. Will continue to insure…..with your company.”  

J&D Radomski, November 28 2011

“….this is the first time that I have made a claim to my insurance for damage as described above. Premier did an excellent job in handling this claim.”  

J.D. Miller, October 31 2011

“It is always a pleasure to work with Premier. They are a Company that we represent proudly because they go above & beyond on their claims service, which is exemplary” 

Cathy York-Sloan, Brokerlink, Toronto, Ontario, October 13, 2011

“Thanks for your work on our claim – I was very impressed with your responsiveness and professionalism…” 

D. Marcial, Alberta, October 18, 2011

“Very impressed with the efficiency of your company, will definitely recommend Premier to all our friends!” 

Derek & Lisa, June 28, 2011

“Overall you exceed my expectations by 100%. Thank you. Outstanding customer service. I recommend you to all my sailing friends.” 

Anonymous, Bend, OR

“I would like to thank you for the service to repair my boat this summer. I have just returned from my summer vacation where the boat played a central role. The rig is back in top notch shape and I have you to thank for the excellent service…Please pass on my appreciation to those who assisted you in accomplishing this outstanding support.”  

Peter, Winnipeg, Manitoba August 23, 2011

“The timeline for payment and repair was outstanding!! I was totally impressed with all involved. I felt very bad to do this accident as a claim but everyone involved performed superbly.” 

Anonymous, Stratford, ON

“All contacts with the Premier team were indicative of thoughtful, highly motivated professionals. The actions of Premier Insurance Co. showed that they truly cared about their customers and their customer’s property. Signal flag hoist “BZ” is certainly earned and appropriate.” 

Charles Leavitt, October 11, 2011

“It is always a pleasure to work with Premier. They are a Company that we represent proudly because their underwriting expertise is amazing, and their claims service is second to none.” 

Wendy McKinnon, Brokerlink

“Very quick response, professional communication. It is hard to improve already excellent service!” 

Anonymous, Calgary, AB

“One of my developer clients suffered an unfortunate multi-million dollar fire loss some years ago. Working closely with Premier and their expert adjusters, together, we hand delivered a multi-million dollar claims advance in very short order. This allowed the developer to move quickly through rebuild and fast track the project with minimal operational delays. Premier’s expertise, timely efforts in adjusting the claim, and overall commitment to service were beyond what is typical in the industry, and they clearly set the bar in their sector. Everyone involved in the process were thrilled at Premier’s response and results.” 

Roger M. Cervo, CIP, CAIB. Senior Vice-President, Willis Canada Inc.

“I have worked with Premier on major losses in our community for several years. Premier is prompt, professional, and delivers for the policyholder. Premier is first class.”

Jerry Cox, Cox Insurance Associates Adjusting Corporation

“Every step in the repair and claim service was professionally handled and went smoothly.”

Anonymous, Surrey, BC

“We purchased a 55′ vessel and thought we were doing everything right … We have the vessel home and immediately know there’s a serious problem … We immediately called our brand new insurance company, Premier Marine … (They) were on site within hours … The Outstanding expertise of workmanship, communication, great attitudes, customer service and teamwork was outstanding … Bottom line, we would not have our dream boat today if it weren’t for Premier Marine and the superior companies they have teamed up with.”

Robb & Debbie Savoya, September 1, 2011

“I feel very lucky to be with the agent and the insurance company and that they hired a great adjuster for handling the claim/damage report.” 

Gary M. Cummings, July 20, 2011

“In October of 2008 we suffered a significant fire related loss at our project known as Quattro in Surrey, BC.  At that time, not only were we faced with the prospect of a costly and lengthy rebuild, but concerns over the ability and willness of the insurance company to pay out on our claim …We were elated when Premier put our minds at ease by not only confirming the claim was approved, but they expedited us an advance so that the rebuild could start immediately.  At no point, other than during the fire investigation, were we delayed in any manner through the lack of funds being made available or by being unable to secure the approvals necessary in the rebuild process.”  

Charan Sethi, President, The Tien Sher Group of Companies June 22, 2011

“I wish to thank Mark Westlake and the staff of Premier for the expeditious manner in which my claim was responded to and finalized and hope to continue to do business with your company.” 

S. Sparham, British Columbia, March 2 2011

“As many Northwest yacht owners have heard, there are insurance policies out there that would not have covered this claim. Premier Marine did…”

Tim Wing & MV Betty Jean, March 2011

“On behalf of the client and Willis Canada, you and your team at Premier excelled in the smooth handling of this very large fire loss. There was a potential of being faced with many barriers with respect to handling, protocol issues or interim payment(s) to name a few issues that may have resulted in some steam blowing, but no worries! The issuance of monies were always there in a very timely manner in order for the client to continue re-building and to appease the many people who waited on the side lines wondering if ‘their’ home was going to be re-built…We are now closing our file(s) on this matter. On behalf of Willis Canada and myself, as I was the client’s advocate – I have to say the overall handling has been one of the smoothest claims to have been involved in given its financial magnitude and I thank you again for your professionalism all around.” 

Hazel English, Assistant V.P. Senior Claims Consultant, Willis Canada Inc., Vancouver B.C. June 9, 2010

“When you are insured with Premier you know you are insured with a company, underwriters, adjusters and brokers that know marine business. Premier Insurance that can insure large and small marine exposures of all kinds. When insured with Premier you are insured with a company who will be there when you need them.” 

Jerry Ives, Ives Insurance, Ontario March 09, 2009

“As a long time boat owner and marina owner I knew how important picking the right insurance company for my boat was. My insurance broker recommended Premier Insurance to provide coverage on my boat. Then it happened. The remnants of hurricane Ike came through in September 08 and had it’s way with my boat at its dock. Premier and O’Grady & Associates Insurance Services made rectifying my damages easy and in a timely fashion. I couldn’t be more happy with the way I have been treated through this whole claims process” 

Jamie Suprun, Simcoe, Ontario, February 19, 2009

“An insurance broker’s reputation and credibility is directly linked to how the insurance company handle our customer’s claim. This is especially so when a customer’s boat is damaged. The people at Premier understand this in my experience and testimonials like that of Mr. Jamie Suprun is the proof.” 

Kirby Shieck, O’Grady & Associates Insurance Service Inc., Simcoe, Ontario, February 19, 2009